Handling of Complaints

The BA deals with complaints about television and radio broadcasts and imposes sanctions on the broadcasters for contravening the various provisions and requirements.

The BA enforces the anti-competition provisions and deals with complaints about contravention of the provisions.

Radio Television Hong Kong (RTHK), being Hong Kong's public broadcaster and a Government department, is not governed by the BA. It has, however, proclaimed on a voluntary basis to adhere to the programme standards set by the BA under the Memorandum of Understanding signed by the Director of Broadcasting, the Secretary for Commerce, Industry and Technology (the then Secretary for Information Technology and Broadcasting and the then Secretary for Recreation and Culture) and the Chairman of the Broadcasting Authority first in September 1995 and later revised in October 1999.

Complaints on radio or television reception problems are referred to the Telecommunications Authority (TA) for investigation.